trust and safety

We want everyone to have a safe and enjoyable experience, so it's important to act in a respectful and responsible manner. Please take a moment to review these Community Rules.


Building trust and ensuring your safety

Participating in the mmMule community involves meeting & interacting with people as well as purchasing and delivering items either nationally or internationally. It is essential to protect yourself and use common sense, just like any other time you travel, do business or interact with someone new.

Once a request has been accepted by a local and confirmed by a Mule, the transaction is confirmed and must be honored. If you as a local have agreed to pay your Mule back, you must honor this agreement. As a Mule, you have agreed to deliver an item & you must uphold this promise.

Review user profiles in detail and use our mmMule messaging system to ask questions and get to know each other. If for any reason you feel uncomfortable, do not enter into an agreement.

To ensure a happy, hassle free transaction make sure you take on board the following:


For Locals

  • Be clear on exactly what you are asking for, where it can be found & the maximum price a Mule should pay for your item. include links where possible to avoid disappointment or confusion.
  • Ask for a receipt/proof of purchase.
  • If asking for an international item, make sure the item complies with duty free allowances and all relevant import/export/customs laws. (more information here)
  • Specify whether you will pay your Mule back for any items purchased.
  • Be clear, detailed and honest when representing the reward offered.
  • Try to ensure your Mule has a happy experience with you & enjoys their reward.
  • Leave an honest reference for the community.

For Mules

  • Ensure you know exactly what your local has requested. Check the price and item description before you purchase it.
  • Keep all receipts and proof of purchases in an orderly fashion & be able to provide to your host upon request.
  • Make sure to confirm whether or not the local will pay you back for any items purchased.
  • If traveling internationally, check that whatever you are delivering is within duty free allowances, complies with all relevant import/export laws and does not breach customs laws.
  • Always know exactly what you are delivering. If you are unhappy for any reason, do not agree to deliver the item.
  • Deliver the requested item as promised and make sure to advise the local of any delays and/or problems.
  • Leave an honest reference for the community.

Safety First

  • Read user profiles in detail and review references where available
  • Always meet in a public place, like a cafĂ© or bank
  • Advise family or friends of your whereabouts
  • Take care to protect your personal information including your email address by using our internal messaging system
  • Ask for identification prior to allowing someone into your home
  • Always know exactly what you are delivering
  • Never ask for or agree to deliver anything illegal
  • Trust your gut, if you feel uncomfortable for any reason, do not enter into an agreement

Dispute Resolution

mmMule provides a platform for locals and travelers to meet. Because agreements take place directly between community members, mmMule is not able to mediate disagreements or issue rebates or refunds for goods purchased for any reason. If you feel you may have been the victim of theft or fraud, be sure to document what happened and contact your local law enforcement for assistance.

Maintaining the safety and integrity of the mmMule community is extremely important to us, if a crime has taken place relating to a mmMule transaction, please provide us with a copy of the police report (by contacting us : so that we may take appropriate action.


Personal Conduct

Your reputation is your most valuable asset. mmMule provides an open platform for users to meet. It is imperative that everyone be treated with courtesy and respect. Leave honest references depicting your experiences for review by other community members.

Harassment, sexual solicitation and the use of inappropriate or hateful language are strictly prohibited. Please report any abusive communications sent through mmMule using the report button or email us .


Posting Guidelines

All requests posted on mmMule must comply with all applicable international & local laws and regulations. Don't request anything that is not legal to buy/sell where you or the traveler are located.

Prohibited Goods and Services: You can request just about anything on mmMule, but here are some things that aren't allowed:

  • Sexual activity of any kind or obtaining goods or services for purposes of sexual gratification is prohibited.
  • Drugs, including prescription drugs, drug paraphernalia (rolling papers, pipes, etc.) or other controlled substances are prohibited.
  • Anything related to weapons or unlawful activity is prohibited. This includes soliciting, inducing or encouraging illegal acts or requesting goods in furtherance of a crime.
  • Animals, plants and insects that are regulated or prohibited for sale under applicable laws.
  • Blood, bodily fluids and body parts.
  • Embargoed goods.
  • Goods that breach customs regulations.
  • Items designed to be used to commit a crime including not without limitation burglary tools, false identification and items used to manufacture illegal explosives or controlled substances.
  • Material that infringes copyrights, trademarks or other third party rights.
  • Counterfeit or fraudulent items.
  • Obscene material, child pornography or material that is harmful to minors.
  • Prescription drugs, medical devices, controlled substances, illegal drugs, or drug paraphernalia.
  • Services or merchandise that promote hatred and violence against specific groups of people.
  • Illegal services including but without limitation to prostitution.
  • Stocks and other securities.
  • Stolen goods or property with serial number removed or altered.
  • Weapons (including but not limited to firearms, martial arts weapons, silencers, ammunition, disguised or switchblade knives, BB guns, stun guns or tear gas) and weapons parts.
  • Fireworks.
  • Items containing hazardous substances or pesticides.
  • Content that can intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law.

If you suspect any request may violate these policies, please report it to us and we will review it accordingly.

Thank you for reading! Please follow these rules, use good judgement, and help us build the most amazing social travel network in the world!

Sincerely,
The mmMule Team